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Farmer Butcher Shipping and Refund Policy

Welcome to Farmer Butcher! We are dedicated to connecting farmers, butchers, and customers in a seamless and efficient manner. Our platform facilitates the purchase of high-quality produce directly from farms and butcher shops across the country. To ensure transparency and clarity in our operations, we have established the following Shipping and Refund Policy.

Shipping Policy:

1. Responsibility: Farmer Butcher does not assume responsibility for the packing or shipping of orders placed through our platform. It is the sole responsibility of the respective farmers and butchers to ensure that orders are properly packed, shipped, and delivered to customers.
2. Third-Party Shipping Services: We may collaborate with third-party shipping companies to facilitate the delivery of orders. However, any issues or discrepancies related to shipping must be addressed directly with the shipping provider.
3. Delivery Timeframes: While we strive to provide accurate delivery estimates, please note that delivery timeframes may vary depending on factors such as location, seasonal demand, and shipping provider policies. Customers are encouraged to review estimated delivery times provided at the time of purchase.
4. Tracking Information: Tracking information for orders may be provided by the shipping provider. Customers can use this information to monitor the status and whereabouts of their shipments.

Refund Policy:

1. Responsibility: Farmer Butcher does not handle refunds for orders placed through our platform. Refund requests and issues related to product quality, incorrect orders, or delivery discrepancies are the responsibility of the respective farmers and butchers.
2. Refund Eligibility: Customers may be eligible for refunds in cases where:

• The received product does not meet the specified quality standards.
• The order received is incorrect or incomplete, Only a Partial Refund to the amount missing. Or a replacement order sent to replace the missing items

1. Refund Process: Customers who wish to request a refund must contact the farmer or butcher from whom the order was placed. Refund requests should include relevant details such as order number, description of the issue, and supporting evidence (e.g., photographs).
2. Resolution: Farmers and butchers are committed to resolving refund requests promptly and in accordance with their individual refund policies. Customers are encouraged to communicate directly with the respective seller to facilitate the refund process.

1/8th, Quarters Halves and Full Carcass Orders:

What Is Carcass Weight?

Carcass weight refers to the weight of the animal after slaughter and dressing, but before it's cut into retail-ready portions. This includes muscle, bone, and fat, but excludes the head, hide, hooves, and internal organs. It gives you a true indication of the size of the animal and forms the basis for how meat is priced.

What Is Trim?

In meat processing, trim is the removal of excess fat, connective tissue, and bones to prepare the meat for consumption. It improves the appearance, tenderness, and quality of your cuts.

There are different types of trimming:

• Fat Trim – removes excess fat for leaner cuts
• Connective Tissue Trim – removes gristle and sinew
• Bone Trim – removes bones for boneless cuts
• Surface Trim – removes blemishes or imperfections

Trimmed meat is never wasted — it's used to produce mince (ground meat) and sausages, ensuring nothing goes to waste. You get two types of trim:

• Mince Trim
• Sausage Trim

These are included in your total carcass weight. Even if you choose not to receive the mince or sausages, the price remains based on the full carcass weight.

Pricing

You pay based on the carcass weight — which includes all usable meat (muscle, bone, and fat) before it’s portioned and trimmed. This ensures a fair and transparent pricing system across all orders.

What’s Included in Every Order?

Every single order includes:

• All your retail-ready meat cuts
• Sausages
• Mince

These are made from your own animal’s trimmings — no extras, no waste, and no hidden costs. Everything is included in your order.

General Provisions:

1. Communication: Open communication between customers, farmers, and butchers is essential for resolving any issues related to shipping, delivery, or refunds. Customers are encouraged to reach out to the seller directly for assistance and clarification.
2. Liability: Farmer Butcher acts solely as a platform for facilitating transactions between customers, farmers, and butchers. We do not assume liability for any issues arising from the packing, shipping, or refund process.
3. Policy Updates: This Shipping and Refund Policy is subject to change at the discretion of Farmer Butcher. Any updates or modifications to the policy will be communicated to customers through our website or other relevant channels.

Regarding Couriers and Farms Policies

We would like to ensure that you are informed about our delivery process to guarantee a smooth and satisfactory experience. Please be aware that direct communication with couriers cannot be guaranteed. Therefore, we kindly request that you arrange to be available to receive your order during the scheduled delivery window.

In the event that you anticipate being unavailable during the delivery window, we urge you to promptly notify us so we can arrange a suitable alternative delivery date. To facilitate this, every customer will receive a text message containing their tracking details on either Thursday or Friday preceding the delivery date, affording ample time to plan accordingly.

It is important to note that the Farms cannot be held liable for any instances of lost, damaged, or spoiled products. Additionally, refunds cannot be guaranteed under these circumstances, as stated in our disclaimer. We emphasize that customers who provide clear delivery instructions or ensure their presence during delivery significantly reduce the risk of such occurrences.

Upon dispatch, customers will receive an estimated 2-hour delivery window via text from the courier. While we endeavor to provide accurate delivery estimates, factors such as traffic conditions and weather may affect these timings. We appreciate your understanding in this matter.

Regarding Orders:

We strive to accommodate your specific preferences with each order, although there may be instances where customization is not feasible. In such cases, you will receive the original order as placed. Additionally, to maintain the value and quality of your order, we may occasionally substitute certain cuts with alternatives of equal value.

Please be advised that weights provided are approximate. We understand that during peak periods, such as high order volumes, customizing orders can pose challenges. We appreciate your cooperation in making this process smoother for all parties involved.

Thank you for your continued support and understanding.

Conclusion

At Farmer Butcher, we are committed to providing a seamless and enjoyable shopping experience for our customers. While we strive to maintain high standards of service and quality, we acknowledge that issues may arise from time to time. We appreciate your understanding and cooperation in adhering to the guidelines outlined in this policy. Should you have any questions or concerns, please don't hesitate to contact us.

Thank you for choosing Farmer Butcher!